Shipping

1. What are VINOLAA's shipping options?

We offer several shipping options, including standard, expedited, and express shipping. The available options may vary depending on your location. You can choose your preferred shipping method during the checkout process.

2. How long does it take to process and ship an order?

Orders are typically processed within 1-3 business days. Shipping times may vary depending on your location and the shipping method you choose. You will receive a shipping confirmation email with tracking information once your order has been shipped.

3. Can I track my order?

Yes, you can track your order by using the tracking number provided in the shipping confirmation email. You can also log in to your VINOLAA account to track your order's status.

4. What are the shipping costs?

Shipping costs are calculated based on your order's total value, the shipping method selected, and your location. You can view the shipping costs during the checkout process before finalizing your purchase.

Return policy

At VINOLAA, we take pride in crafting custom-made items to your specifications. Please review our Return Policy below for a better understanding of our terms and conditions:

1. Return Eligibility:

• All items at VINOLAA are custom-made, and as such, orders are considered final once placed. We do not offer refunds, exchanges, or returns unless the item is damaged or defective upon receipt.
• To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.

2. Damaged or Defective Items:

• In the event that you receive an item that is damaged or defective, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs.

3. Return Process:

• If you believe you have received a damaged or defective item, please contact our customer support team at info@vinolaa.com as soon as possible. Provide your order number and details about the issue.
• Once your return is approved, we will provide you with instructions on where to send the item, and we may request photographic evidence of the damage or defect.

4. Refund Process:

• After we receive and inspect the returned item and confirm the damage or defect, we will notify you regarding the approval of your refund.
• If your return is approved, a refund will be processed to your original payment method.
• Please allow up to 5 business days for your refund to appear in your account, although processing times may vary depending on your financial institution.

5. Contact Us:

If you have any questions or require further assistance regarding our Return Policy, please don't hesitate to contact our customer support team at info@vinolaa.com.

By placing an order with VINOLAA, you acknowledge and agree to abide by this Return Policy. We are committed to delivering exceptional, custom-made products, and we appreciate your understanding of our return policy.